FAQ

 

Below I hit on a few frequently asked questions and policies I hold as an artist while selling my work.

If you have an inquiry outside of what’s listed below, feel free to email me and I will do my best to respond within 1-2 business days.
 

 

Art

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HOW TO PURCHASE A PAINTING

I tend to work in series, creating as many pieces as possible, and releasing them on my website as a collection. If a painting has sold, it will be noted as such. If the piece is available, you’ll be able to add it to your cart and follow the prompts to the checkout. Available work can be found HERE. If there are no paintings for sale it means they have all sold… don’t worry! There are always new pieces in progress in the studio.xx

On occasion, I will offer work for sale directly through my Instagram, this is the number one best way to find out about new paintings. (P.S. I am working on a regular newsletter, but for now, Instagram is best.xx)

I also participate in local shows 3-4 times a year. It’s important to me to support small local businesses by showcasing and selling my work in their establishments and I enjoy being a part of the artist community in Portland. I always share upcoming events via my Instagram and Facebook pages.

How can you be ‘in the know’ when new paintings are available?

The best way to find out about new available work is to follow me on Instagram and subscribe to my newsletter at the bottom of this page. As much as I’d love to, I’m unable to contact individuals directly to let them know when I've added new work.

What if you missed your chance at buying a piece that you love?

If you had your eye on a piece that sold and you’d like something similar, please contact me via my Commission page.
 

COMMISSIONS

I accept only a handful of commissions a year and it always starts with a conversation! Please visit my Commission page for more details.
 

GALLERIES, INTERIOR DESIGNERS, OR PUBLISHERS

Please contact me HERE or by email if you are interested in representing, licensing, or purchasing my work at wholesale. Painting and prints are not to be purchased directly from the store for resale without my express permission.

 

Processing & Shipping

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WHAT HAPPENS NEXT?

Once payment is received I will prepare your painting for shipping. Acrylic & ink paintings have limited drying time, so they will be out the studio door within 5-10 business days unless noted otherwise.

The piece will be carefully packed and shipped via USPS First Class or Priority Mail or via UPS. USPS doesn’t offer tracking services for First Class packages. Priority mail comes with tracking but please note that the tracking tends to be unreliable. I will always provide tracking information when available. If you need expedited delivery on a painting, please email me at artist@monikakralicek.com.

 

SHIPPING CHARGES & INTERNATIONAL ORDERS

Your shipping charges include the cost of postage, packaging materials and time. Insurance is not included, please contact me if you’d like to add insurance.

Shipping charges are calculated at checkout based on package weight and location.  If there is a large discrepancy between quoted price and actual costs, I will let you know via email. An additional invoice may be necessarily.

International buyers accept responsibility for taxes, customs, and all other fees. Shipping charges may vary from the amount you pay at checkout.  If there is a large discrepancy between quoted price and actual costs, I will let you know via email. An additional invoice may be necessarily.
 

PACKAGING

I handle and prepare each piece for shipment with care. Depending on the size, your piece may arrive in a rigid flat mailer, thick cardboard tube, or sturdy cardboard box. Local pickup is also available – include a note with your order or send me an email!

Depending on your location in the world, paintings with a side larger than 36 inches may be sent un-stretched and rolled safely in a sturdy tube.  I will help you connect with a local framer to build the support bars and stretch the canvas.

 

Returns

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RETURN POLICY

Due to the handmade nature of each piece --- all sales are final. Commissioned and custom work is not eligible for return. If there are extenuating circumstances, I will evaluate your request for a return on a case-by-case basis. There may be charges I’m unable to refund under any circumstances such as shipping fees and credit card processing fees.

What if your piece is lost or damaged?

If this happens, I’ll do whatever is in my power to make things right. I’ll do my best to offer a replacement or issue a refund. Please email me immediately with questions or concerns. 

 
 

ARCHIVAL PRINTS & GICLEES

This is new territory for me so bear with me! I have just started working with an online printer to reproduce my original paintings on archival paper or canvas. Most prints come with a white border to allow for easy matting and the artist signature and edition number on the front. If there is no border it will be noted in the listing.

Prints are only being made in very limited runs and selected sizes. Once all the editions sell, the painting will be retired and no additional reproductions will be made. Prints are not available of each original painting. Only certain pieces are reproduced as a print.

Paper prints are hand signed and numbered on the front. Canvas prints are hand signed, titled, and numbered on the back. 
 

FRAMING & MATTING

Frame and mat is not included unless stated otherwise. This can be an intimidating part of the process but I want to help make it as easy as possible for you. A beautiful frame and mat can make all the difference! I am working to find a local framer to partner with (Know of anyone in Portland? Send them my way!). I also have a few online framers who produce beautiful, quality frames. Please email me if you’d like to discuss custom framing. Additional charges will be invoiced separately. For prints and some works on paper, you’ll likely be able to find a frame that fits your piece easily enough as I use common frame/paper sizes

 

Process, Et cetera 

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What mediums do you use?

I paint in Acrylic and Ink on canvas, paper, and wood panel… and occasionally the walls, myself, or whatever else is lying around!


What about your supplies?

I use a variety! Golden, Utrecht, Dick Blick, Liquitex, and more for paints. Liquitex INK! and Speedball for my ink. My fine art paper is 240lb or Yupo (not technically paper but a glossy paper-like surface).


Do you teach?

Not yet! I’m still exploring the process myself, I share as much as I can via Instagram include timelapse videos and thoughts on mediums, surface, and plays in composition and color… I would love to do more but at this point my time is very limited.


How do you pronounce your surname?

Kralicek is my husbands surname, it's Czech and means baby rabbit (funny right?). It's pronounced Crawl-ih-check!


Important to note:

Screens tend to display color differently so check images on multiple screens if you are concerned about color variations AND please email me to request additional photos.  I try my best to represent the colors and texture in my work as accurately and honestly as possible.

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